At Prints Wizard LLC, we prioritize customer satisfaction. If you are not satisfied with your purchase, you have the right to return the product within 14 days of receiving it. The item must be in its original, unused condition with all packaging intact. Please ensure the product is not damaged or altered to be eligible for a full refund or exchange.
Once we receive the returned product, we will initiate the refund process. Refunds will be issued to the original payment method within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account. Please note that we do not refund any shipping costs associated with the original or return shipment, except in cases where the product is defective or incorrect.
Some items are non-returnable or non-refundable, such as customized products, opened software, or perishable items. Please check product-specific return conditions before initiating a return request. If you’re unsure, contact us for clarification.
If you prefer an exchange instead of a refund, we are happy to assist. Please contact us within 14 days of receiving the product to arrange for an exchange. The product must meet the same eligibility criteria as outlined in the return policy.
Return shipping costs are the responsibility of the customer, unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure that we receive your return. We cannot guarantee that we will receive your returned item, and items lost in transit are not eligible for a refund.
If you receive a product that is damaged or defective, please contact us immediately. We will offer you a replacement or a full refund, depending on your preference, and cover the return shipping costs. Please retain all packaging materials and send us photos of the damaged item as part of the return request.
To start the return or exchange process, please contact our customer support team via email at info@printwizardllc.com . We will provide you with detailed instructions on how to return your item and issue a refund or exchange.
If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us at:
Email: info@printwizardllc.com
Address: 335 W 47th ST Miami, Florida United States
Website:printwizardllc.com
By purchasing from our website, you agree to the terms outlined in this Refund and Returns Policy.